Shipping Policy

Order Processing Time

  • This refers to the time between when a customer places an order and when the seller hands the package over to the delivery service.
  • Generally, orders are shipped within 2 business days after order confirmation or payment. Orders placed on weekends may experience delays.
  • Our warehouse operates Monday to Saturday during standard business hours, excluding holidays. In such cases, we take steps to minimize shipping delays.

Shipping Cost & Time

Country Processing Time Shipping Time Shipping Cost
USA within 2 business days 5–7 business days Free Shipping on Orders Over $30

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Shipping Location

  • We currently only offer delivery within the U.S. (excluding Alaska, Hawaii, and Guam).
  • We plan to expand our shipping coverage in the near future.

Tracking

  • You will receive an email once your order has been shipped. A tracking number will be provided (it will become active within 24 hours).
  • Please note: It may take longer during peak periods or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you are unable to track your package, please contact us and we will resolve the issue within 48 hours.

Delivery Time Exceeded

  • If your order is delayed, please contact us at vivafitstyle@gmail.com. We will promptly follow up with the courier to investigate the issue.

Thank you for your understanding and support.

Order Cancellations

  • You may cancel your order within 24 hours of purchase for a full refund at no cost.
  • If payment has been completed and the item has entered production (but not yet shipped), you may still cancel. However, in this case, only 50% of the total amount will be refunded to cover production costs.
  • Orders cannot be canceled once the parcel has been shipped.

About Customs

  • No customs fees or import duties – we ship directly from within the U.S., so you won’t face any surprise charges at delivery.

About Sales Tax

  • We do not charge any sales tax on orders.

Contact Us

If you have any questions about this Shipping Policy, please feel free to contact us:

  • Email: vivafitstyle@gmail.com
  • Phone Number: +1 (615) 392-7842
  • Address: 1578 Willow Creek Rd, Franklin, TN 37064, USA
  • Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM (UTC+8)